FAQ

🚚 Shipping

How long does delivery take?

Orders are processed within 1-3 business days. Standard shipping takes 7-15 business days. All orders ship free of charge.

Can I track my order?

Yes! Once your order has been shipped, you'll receive a confirmation email with a tracking number.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of receiving your order. Items must be unused, with original tags, and in original packaging. Please contact us for approval before sending anything back.

📏 Sizing

How do I choose the right size for my pet?

Each product includes a size guide in the description. Measure your pet's neck or chest circumference and compare it to the size chart before ordering. Need help? Email us at petnestly.support@gmail.com.

💳 Payment

What payment methods do you accept?

We accept credit/debit cards and other popular payment methods through Shopify's secure checkout.

🐾 Products

Are your products safe for pets?

All PetNestly products are designed specifically for pets using safe, pet-friendly materials.

I have another question — how can I reach you?

Email us at petnestly.support@gmail.com — we'll get back to you within 24-48 business hours.